Step out of the ordinary and into amazing! Amaze your customers. Amazement is a predictable and consistent above-average experience. It’s a sequence of Moments of Magic consistent enough to inspire confidence in our customers, our colleagues, and just about everyone else we encounter. Impress the people you work with. When our customers, colleagues, and others we connect with come to count on us to be Amazing, we can build extraordinary relationships that make a difference. Outshine your competition. When you make Amazement your consistent way of doing business, people come to count on you and want to be in your circle. The seven habits discussed in this book will help you succeed, get promoted, build business, earn referrals, and more. Amazing people create confidence by: showing up ready to amaze being proactive wanting feedback taking personal responsibility being authentic turning moments of misery into moments of magic habitually focusing on excellence From Hall of Fame speaker and New York Times bestselling author Shep Hyken Shep Hyken, CSP, CPAE, is a customer experience expert and the Chief Amazement Officer (CAO) of Shepard Presentations. He is the New York Times and Wall Street Journal bestselling author of Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, and The Convenience Revolution. His articles have appeared in hundreds of publications, and he has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional speaking industry. Shep is also the creator of The Customer Focus, a customer experience training program that helps clients develop a culture and loyalty mindset. For more information visit www.Hyken.com. Also by Shep Hyken—The Convenience Revolution Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. The Convenience Revolution shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers.
✔ Author(s): Shep Hyken
✔ Title: Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
✔ Rating : 4.6 out of 5 base on (222 reviews)
✔ ISBN-10: 1640951490
✔ ISBN-13: 9781640951495
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about Be Amazing or Go Home by Shep Hyken
Sarah Franklin
This book is a treasure trove of knowledge and wisdom. The insights offered by the characters and their experiences have left a lasting impression on me.
Daphne Garner
This book is a work of art. The language, the imagery, the symbolism - everything came together beautifully to create a memorable reading experience.
Iris Watts
The themes of resilience and hope resonated deeply with me. This book taught me valuable life lessons that I'll carry with me for years to come.
