Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
✔ Author(s): Brad Cleveland
✔ Title: Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
✔ Rating : 4.8 out of 5 base on (126 reviews)
✔ ISBN-10: 0985461136
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about Contact Center Management on Fast Forward by Brad Cleveland
Meral Fowler
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Bets Leonard
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