In a typical work day, everything can be going smoothly until a customer is furious at the cost of their bill and thinks they know more than you and the technician because they watch videos on YouTube. It's now 4:45 and you haven't even had time for a lunch break. How do you handle everything, keep a smile on your face and feel like the life has not been sucked out of you? Twenty-year automotive veteran Coralee Zueff explains how to:Sell more work by educating the customer, not high pressure sales tactics.Ask customers better questions to get the correct description of the complaint for the Technician.Understand a Technician's diagnosis and communicate it to the customer.Handle customer objections.Deal with shop conflict.Properly create an estimate so that the customer feels supported.Manage the technicians' time more effectively.Included in this book are worksheets, templates and training to help Service Advisors communicate better, manage conflict and increase revenues without feeling sales-y.
✔ Author(s): Coralee Zueff
✔ Title: Five Star Service Advisor: How to communicate with customers and technicians to decrease conflict and increase profit
✔ Rating : 4.6 out of 5 base on (29 reviews)
✔ ISBN-10: 1777731305
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about Five Star Service Advisor by Coralee Zueff
Audriana Daly
Discover the poignant story of a family navigating life's ups and downs in this moving novel. The author's empathetic writing and well-drawn characters create a deeply emotional experience. Each chapter explores themes of love, loss, and resilience with sensitivity. The plot's twists and turns keep you engaged throughout. It's a heartwarming and thought-provoking read. Perfect for readers who enjoy stories about family dynamics.
Sharman Banks
Immerse yourself in a richly detailed fantasy world where heroes and villains clash in epic battles. The author's intricate plotting and dynamic characters create a compelling narrative. Each twist and turn in the story keeps you hooked from start to finish. The vivid descriptions and imaginative world-building transport you to another realm. It's a thrilling adventure that captures the essence of epic fantasy. Perfect for fans of high-stakes adventures.
Perri Jarvis
Embark on a journey through time with a historical novel that spans generations. The author's meticulous research and engaging prose create a vivid and immersive experience. Each character's story is intricately woven into the fabric of history. The narrative explores themes of legacy, identity, and change with depth and insight. It's a captivating blend of personal and historical drama. Perfect for fans of multi-generational sagas.
