Learn how to create journey maps that actually get results Nearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book.With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action leading to an improved customer experience, greater customer loyalty, and impressive ROI--while others just gather dust on a shelf.
✔ Author(s): Jim Tincher,Nicole Newton
✔ Title: How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
✔ Rating : 4.5 out of 5 base on (26 reviews)
✔ ISBN-10: 1941688640
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change by Jim Tincher
Arabella Whitfield
Explore the complexities of human relationships in this beautifully crafted novel. The author's nuanced writing and rich character development make for an engaging read. Each storyline intertwines seamlessly, creating a tapestry of interconnected lives. The emotional depth and realistic portrayal of life's challenges resonate deeply. It's a book that stays with you long after you've finished reading. Perfect for fans of literary fiction.
Daniella Bender
Experience the inspiring journey of an individual overcoming incredible odds in this powerful memoir. The author's candid and heartfelt writing brings their story to life. Each chapter reveals the resilience and strength of the human spirit. The narrative is both informative and deeply moving, offering valuable life lessons. It's a story that motivates and inspires, making it a must-read. Perfect for those seeking inspiration and personal growth.
Audrea Mahmood
Follow the heartwarming journey of a group of friends navigating life's challenges together. The author's empathetic writing and well-developed characters create a deeply emotional experience. Each chapter explores themes of friendship, love, and resilience with sensitivity. The plot's twists and turns keep you engaged throughout. It's a story that celebrates the bonds that connect us. Perfect for readers who enjoy stories about friendship and community.
