[PDF/ePUB] How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change

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Learn how to create journey maps that actually get results Nearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book.With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action leading to an improved customer experience, greater customer loyalty, and impressive ROI--while others just gather dust on a shelf.

✔ Author(s):
✔ Title: How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
✔ Rating : 4.5 out of 5 base on (26 reviews)
✔ ISBN-10: 1941688640
✔ ISBN-13: 9781941688649
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle

Readers' opinions about How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change by Jim Tincher

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Melody Blake
This book is a treasure trove of knowledge and wisdom. The insights offered by the characters and their experiences have left a lasting impression on me.
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Beata Shepard
The way the author handled complex emotions and relationships was remarkable. I felt deeply connected to the characters, and their growth throughout the story was both inspiring and moving.
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Tasha Cobbett
The characters in this book felt like old friends, and I was sad to say goodbye to them at the end. It's a testament to the author's talent for creating memorable and relatable personas.


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