[PDF/ePUB] Management Lessons from Mayo Clinic

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The leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in AmericaMayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic’s success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:• Demonstrate how a great service brand evolves from the core values that nourish and protect it• Extrapolate instructive business lessons that apply outside healthcare• Illustrate the benefits of pooling talent and encouraging teamwork• Present a proven prescription for creating sustainable service excellenceLearn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

✔ Author(s):
✔ Title: Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
✔ Rating : 4.4 out of 5 base on (213 reviews)
✔ ISBN-10: 1260011836
✔ ISBN-13: 9781260011838
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle

Readers' opinions about Management Lessons from Mayo Clinic by Leonard L. L. Berry

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Virginia Savage
The author's writing style is so captivating; I couldn't put the book down. Every sentence was beautifully crafted, and the descriptions painted vivid images in my mind. A true literary gem.
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Josephine Alvarez
I couldn't stop raving about this book to my friends and family. It's a literary gem that deserves all the praise. I can't wait to dive into more works by this talented author.
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Rosa Bax
This book is a work of art. The language, the imagery, the symbolism - everything came together beautifully to create a memorable reading experience.


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