Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
✔ Author(s): Robert C. Ford,Michael C. Sturman
✔ Title: Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
✔ Rating : 4.5 out of 5 base on (66 reviews)
✔ ISBN-10: 1544321503
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about Managing Hospitality Organizations by Robert C. Ford
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