DISCOVER PROVEN PRACTICES THE BEST 9-1-1 CENTERS USE TO BOOST MORALE AND INSPIRE HIGH PERFORMANCE CULTUREThe vast majority of 9-1-1 communications centers grapple with the same problems, year-after-year: high turnover, low morale, mandatory overtime. Leaders at certain centers have opted for a different approach, breaking years-long cycles and closing the revolving door. These exemplary centers have reduced sick time usage by over 50%, halved overtime spending, and improved trainee success rates by 60%. They have gone from an average of 40% turnover to virtually eliminating turnover.As complicated and overwhelming as the 9-1-1 industry’s challenges may seem, their solution is deceptively simple. This book, based on dozens of interviews with managers, directors and supervisors from centers across the United States, offers an accessible blueprint for any center looking to make a positive change. The problems are universal, and so are the solutions.Praise for Adam Timm's work:“Adam Timm’s energy about positive change for the 9-1-1 industry is infectious. Talking with him you can feel the importance he places on making this profession better. He shows through powerful examples the best of what he has seen from centers across the country so we can learn from them."~Don Jones, Dispatch Manager, Sonoma County Sheriff, Santa Rosa, CA“Adam’s laser focus on improving the mental and in turn, physical working conditions for the nation's 9-1-1 emergency telecommunicators is second to none. His personal experiences in the industry, together with his motivational approach, can help any center and 9-1-1 leader push from the depths of burn-out to the heights of positive performance and career success.”~Chris Campbell, Communications Administrator, Falmouth Communication Center, Falmouth MA"Our center had just gone through a significant culture change, and we were looking for a training experience that would help us take further strides in this positive direction. Adam’s training did this. Not only did it reinforce the changes we made, it provided additional tools so our staff could sustain these changes. It was transformative."~Monica Million, ENP, Executive Director, Colorado 911 Resource Center ; President, NENA
✔ Author(s): Adam Timm
✔ Title: People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change (The Healthy Dispatcher series)
✔ Rating : 4.7 out of 5 base on (69 reviews)
✔ ISBN-10: 0578666413
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about People Driven Leadership by Adam Timm
Poppy Brooks
Explore the complexities of human relationships in this beautifully crafted novel. The author's nuanced writing and rich character development make for an engaging read. Each storyline intertwines seamlessly, creating a tapestry of interconnected lives. The emotional depth and realistic portrayal of life's challenges resonate deeply. It's a book that stays with you long after you've finished reading. Perfect for fans of literary fiction.
Maydena Winter
Experience the inspiring journey of an individual overcoming incredible odds in this powerful memoir. The author's candid and heartfelt writing brings their story to life. Each chapter reveals the resilience and strength of the human spirit. The narrative is both informative and deeply moving, offering valuable life lessons. It's a story that motivates and inspires, making it a must-read. Perfect for those seeking inspiration and personal growth.
Goldarina Wilson
Discover the magic of first love and self-discovery in this enchanting coming-of-age story. The author's lyrical prose and relatable characters create a heartwarming narrative. Each chapter explores the joys and challenges of growing up with sensitivity and insight. The emotional journey is both poignant and uplifting. It's a story that resonates with readers of all ages. Ideal for fans of young adult fiction.
