DISCOVER PROVEN PRACTICES THE BEST 9-1-1 CENTERS USE TO BOOST MORALE AND INSPIRE HIGH PERFORMANCE CULTUREThe vast majority of 9-1-1 communications centers grapple with the same problems, year-after-year: high turnover, low morale, mandatory overtime. Leaders at certain centers have opted for a different approach, breaking years-long cycles and closing the revolving door. These exemplary centers have reduced sick time usage by over 50%, halved overtime spending, and improved trainee success rates by 60%. They have gone from an average of 40% turnover to virtually eliminating turnover.As complicated and overwhelming as the 9-1-1 industry’s challenges may seem, their solution is deceptively simple. This book, based on dozens of interviews with managers, directors and supervisors from centers across the United States, offers an accessible blueprint for any center looking to make a positive change. The problems are universal, and so are the solutions.Praise for Adam Timm's work:“Adam Timm’s energy about positive change for the 9-1-1 industry is infectious. Talking with him you can feel the importance he places on making this profession better. He shows through powerful examples the best of what he has seen from centers across the country so we can learn from them."~Don Jones, Dispatch Manager, Sonoma County Sheriff, Santa Rosa, CA“Adam’s laser focus on improving the mental and in turn, physical working conditions for the nation's 9-1-1 emergency telecommunicators is second to none. His personal experiences in the industry, together with his motivational approach, can help any center and 9-1-1 leader push from the depths of burn-out to the heights of positive performance and career success.”~Chris Campbell, Communications Administrator, Falmouth Communication Center, Falmouth MA"Our center had just gone through a significant culture change, and we were looking for a training experience that would help us take further strides in this positive direction. Adam’s training did this. Not only did it reinforce the changes we made, it provided additional tools so our staff could sustain these changes. It was transformative."~Monica Million, ENP, Executive Director, Colorado 911 Resource Center ; President, NENA
✔ Author(s): Adam Timm
✔ Title: People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change (The Healthy Dispatcher series)
✔ Rating : 4.7 out of 5 base on (69 reviews)
✔ ISBN-10: 0578666413
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about People Driven Leadership by Adam Timm
Kateline Powell
Travel back in time with a historical epic that vividly recreates a bygone era. The author's meticulous research and engaging prose transport you to another world. Complex characters and intricate plots keep you enthralled from beginning to end. Each chapter reveals new insights into the period's culture and society. It's a captivating blend of history and fiction. Ideal for history buffs and lovers of epic sagas.
Dayne Holt
Experience the profound impact of art and creativity in this beautifully written novel. The author's evocative writing and compelling characters bring the story to life. Each chapter explores the transformative power of art with sensitivity and depth. The plot is both thought-provoking and emotionally resonant. It's a narrative that celebrates the beauty of human expression. Ideal for readers who appreciate stories about art and inspiration.
Holley Wright
Experience the emotional journey of a character discovering their true self in this moving novel. The author's empathetic writing and rich character development create a deeply resonant narrative. Each chapter explores themes of identity, acceptance, and love with sensitivity. The plot's twists and turns keep you engaged from start to finish. It's a heartwarming and thought-provoking read. Perfect for readers who enjoy stories about personal growth and self-discovery.
