[PDF/ePUB] The Little Customer Service Book

The Little Customer Service Book: A Common Sense Guide to Helping People image

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Have you noticed the difference in how you feel, getting customer service from someone who is terrific to talk to versus the help you receive from people just going through the motions? Or worse, by someone whose attitude seems awful?What was it about the first person? What did they do?That's the subject of The Little Customer Service Book. With more than 30 years of direct customer service experience in both corporate America and as a business owner, author Rick Grassi has condensed decades of getting results into a slim volume full of simple and essential guidelines for superior customer service. This book is aimed at anyone who manages employees or has contact with customers. Its powerful principles apply equally to a storefront with a few employees or a corporate customer service center with thousands of employees.

✔ Author(s):
✔ Title: The Little Customer Service Book: A Common Sense Guide to Helping People
✔ Rating : 4.4 out of 5 base on (48 reviews)
✔ ISBN-10: 0578772922
✔ ISBN-13: 9780578772929
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle

Readers' opinions about The Little Customer Service Book by Rick Grassi

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Jillian Neel
What a rollercoaster of emotions! I laughed, cried, and everything in between. The author's ability to evoke such raw feelings is truly commendable. It's a story that will stay with me forever.
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Katherine Stevenson
This book has reignited my passion for reading. It reminded me of the sheer joy that can be found in losing oneself in the pages of a good story. I can't wait to explore more books now.
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Iris Watts
This book is a work of art. The language, the imagery, the symbolism - everything came together beautifully to create a memorable reading experience.


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