“Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators.” ―Jennifer Beer, author of The Mediator’s Handbook and negotiation instructor at Wharton School, University of Pennsylvania Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator’s Toolkit employs the author’s powerful “S Questions Model” to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains:The theory behind each question type, including exploration of relevant neuroscience and psychologyThe purpose of different types of questionsHow the questions workWhen to use different types of questionsHow to build and apply questions to mediation in a non-threatening wayThis essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.
✔ Author(s): Gerry O'Sullivan
✔ Title: The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes
✔ Rating : 4.7 out of 5 base on (96 reviews)
✔ ISBN-10: 0865718970
✔ ISBN-13: 9780865718975
✔ Language: English
✔ Format ebook: PDF, EPUB, Kindle, Audio, HTML and MOBI
✔ Device compatibles: Android, iOS, PC and Amazon Kindle
Readers' opinions about The Mediator's Toolkit by Gerry O'Sullivan
Jillian Neel
This book has reignited my passion for reading. It reminded me of the sheer joy that can be found in losing oneself in the pages of a good story. I can't wait to explore more books now.
Kara Snyder
The way the author handled complex emotions and relationships was remarkable. I felt deeply connected to the characters, and their growth throughout the story was both inspiring and moving.
Violet Tyler
This is a book I'll cherish and recommend to everyone. It touched my soul and made me reflect on life's profound mysteries.
